NNOVATION AND OVERALL PERFORMANCE ARE OUR PILLARS
One of the definitions given by Larousse is the following: “Introduction, in the production and/or sale process, of a new product, equipment or process. »
Here, as an independent hotel, we strive to innovate on a daily basis, all things considered. We do not want to change the world, but, in our own way, we want to surprise, to differentiate ourselves, in our methods, our vocabulary, our way of working together, of thinking about the place of the company in its environment.
Thanks to our beliefs, our values, our way of saying and doing, we surprise and capture attention, to inspire and create memorable moments. Whether in the management of the company, or in the exercise of the profession within the latter, seeing our activity through the prism of Global Performance is a driving force.
For decades, business has always been evaluated/judged according to purely economic criteria. Here, we wish to anchor the Hôtel Gascogne in a more inclusive approach and more respectful of our social, societal and natural environment. Overall performance means considering that our activity must be economically efficient, otherwise all the other aspects could not be addressed. It means considering that we must take into consideration social and societal aspects in all our decisions and actions. For example, focusing on well-being at work, on training support, fair remuneration, permanent dialogue but also buying locally and supporting local partners. Overall performance means, finally and above all, giving great importance to the impact of our activity on the environment by purchasing eco-certified, recycled, recyclable, organic products; sort things out, reduce our energy consumption (new boiler, foamers, LED lighting, etc.), be able to do our own carbon footprint, and implement corrective actions. The Betterfly Tourism agency is supporting us in this process and has awarded us the B environmental label. We are proud of it, but we continue to progress because the road is long.
LES VALEURS QUI NOUS PORTENT ET LEUR TRADUCTION
Solidarity = Team spirit, mutual commitment, mutual aid, supporting each other in difficulty, acting in the general interest, responsibility, behaving as if we were directly confronted with the problems of others.
Authenticity = To be simple, natural, in all honesty and humility, to please with simple and well-done things, without makeup or superfluities, with singularity
Conviviality = Laugh, Smile, have fun, transmit happiness, love people, exchange
Kindness = Listening, respect, willingness, empathy, without reproach or judgment, wanting the good of others, his/her collaborator, client, supplier, partner etc; think of the other, of his/her colleague who comes next on the job…
Rigor = Professionalism, quality, regularity, welcome, customer experience, conscientious, not settling for the minimum